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IT Business Management

Our Professional Services team is there for you every step of the way – helping you meet your specific corporate requirements, as well as the particular needs of individual sites.We provide smoothly integrated solutions that other services simply cannot match. Our in-depth knowledge of products and industries make our professional services the key to your business success.

We offer:

  • Professional consulting
  • System installation
  • System configuration
  • Operator and manager training
  • Onsite hardware maintenance
  • Customised software development
  • Application support
  • Network support

These are combined in one of two convenient services:

1. Platinum Business Service

This is your virtual IT department, offering maximum peace of mind. Fix the cost of all remote and on-site support with our comprehensive Platinum Network Management Suite. Your network will be monitored, maintained and supported by our engineers, helpdesk staff and onsite technicians to ensure your network is stable, reliable and optimised.

The additional benefits of this platform include:

  • Remote support hours bundled per seat for predictable support cost
  • Guaranteed on-site emergency response time of two hours or less
  • Disaster recovery by our highly skilled engineers
  • 24/7 remote and onsite technician support in the event of an emergency
  • Onsite hardware maintenance
  • Customised software development
  • No after-hours penalty rates in the event of an emergency or for disaster restoration

2. Premium Business Service

The JGB Premium Business Service assists professional services at reduced rates and guaranteed response times. JGB Premium Business includes PC and server optimisation, automated software updates, patches, service packs, anti-virus updates, regular scans and update monitoring. It includes daily backup monitoring and verification.

Additional benefits of this platform include:

  • JGB’s professional services at reduced rates with guaranteed response times
  • 24/7 network and performance monitoring
  • Automatic application of software and security updates, patches and service packs
  • 24/7 remote and onsite technician support in the event of an emergency
  • Regular PC and server optimisation, virus and malware scans
  • Daily backup verification and file recovery as required

JGB Computers offers “Managed Services” assist businesses to benefit from a professional IT department without the burden of employing in-house IT support . and relieve them of routine maintenance.
Your server crashes and you discover your back up has not been working. A virus destroys your entire network because your anti-virus software was not updating…
Even downtime as small as an hour can translate to the loss of tens of thousands of dollars of billable time in an organisation with just 20 employees. 70% of small businesses that experience a major data loss go out of business in one year. Don’t be a statistic.
Our dependence on technology dictates the need for effective and efficient IT support with faster responses and smarter problem resolution. For less than $3.50 per day per server and $0.50 per day for PCs, JGB Computers monitor all your systems in real time, anywhere in the world 24 hours a day, 7 days a week. We watch vigilantly and can respond immediately to threats. We report on your network health and performance regularly and on demand.

Help Desk

Our dedicated Help Desk Team provide technical and end user support to our clients across Australia. We pride ourselves on fast response times, expert knowledge and maximum flexibility to meet your business needs.
We believe that service desks play a key role in shaping how IT is viewed across an organisation and directly influence the end user experience. So outsourcing your Service Desk to an experienced partner can have a positive and far-reaching impact on user satisfaction and employee productivity.
At JGB, our service desk agents are committed to delivering exemplary service quality for the best possible user experience. They are empowered to not just to fix problems, but to identify root causes. This avoids problems recurring and eliminates unnecessary user downtime. Remote management tools help users to quickly and cost-effectively identify potential issues before they impact on performance, again improving user satisfaction. Results experienced by some customers include demand reduction of 20% and first time fix increase from 18% to 65%.

Workshop Services

Our fully equipped workshop provides off-site repair and upgrades for servers, PCs and laptops. We use advanced diagnostics hardware and software to troubleshoot, fault find and provide data recovery services.
The state of the art workshop means we can assemble and update all new IBM and HP servers in our workshop prior to delivery, and unlike a retail outlet, we prepare all new PCs and laptops in our workshop so they are ready to use – straight out of the box.

Project Consultation

Opening a new premise? Re-locating? Upgrading? You have enough to think about without the added burden of the often complicated task of designing, purchasing and installing your IT services. Regardless of company size, Our industry experience and expertise will save you time and money, ensuring your project runs smoothly.
The IT Project Consultation Service provides an organisation with a blue-print that identifies the core IT infrastructure required to support the business plan, identifies emerging IT trends relevant to the organisation and identifies means of reducing the overall burden of IT ownership.

  • Align IT and Business Plans
  • Identify emerging trends
  • Reduce total cost of ownership

Cloud Services

Grow your business not your infrastructure. For an affordable monthly fee you can leave your IT infrastructure problems to us and get back to your business. Our cloud services are simple, hassle free and quick to set up.
Organisations globally are using the Cloud to drive innovation in the way they deliver IT services, achieving greater agility, reducing costs and deploying new capabilities much faster than ever before. JGB Cloud Solutions deliver the choice, flexibility and value you need from the Cloud with the high level of security and quality of service you have come to expect from the industry leading team at JGB Computers.

Internet Management

JGB Computers own Internet Service Provider (ISP) “Turbonet” provides business grade internet services at competitive rates. JGB Computers Streamline your systems by providing support for your business network and your internet so you don’t need to call multiple providers to resolve an issue.
Through Cloud Technology we offer virtual desktop, server and mail giving your business ultimate security and flexibility.

Recovery And Security

JGB Computers have continued their history of innovation by investing significantly in data storage equipment and facilities. Now offering a secure and reliable cloud based backup solution. Watch this space for more information on these services in the near future
Offsite data backups are an essential part of business risk management, The loss of systems availability and data can have a critical impact on a business. For a single monthly fee our off-site back up service provides you with a reliable, secure, 24/7, all-in-one solution
JGB Computers can look after your equipment hosting and management through data racks and state of the art equipment in two of Melbourne’s leading data centres.