Managed IT Services

 

JGB Computers Managed Service Platform allows your business to benefit from a professional IT department without the burden of employing in-house IT support . JGB Computers can also complement your existing IT department through providing strategic IT consultancy or by relieving them of routine maintenance.

Your server crashes and you discover your back up has not been working. A virus destroys your entire network because your anti-virus software was not updating…

Even downtime as small as an hour can translate to the loss of tens of thousands of dollars of billable time in an organisation with just 20 employees. 70% of small businesses that experience a major data loss go out of business in one year. Don’t be a statistic.

Our dependence on technology dictates the need for effective and efficient IT support with faster responses and smarter problem resolution. For less than $3.50 per day per server and $0.50 per day for PCs, JGB Computers monitor all your systems in real time, anywhere in the world 24 hours a day, 7 days a week. We watch vigilantly and can respond immediately to threats. We report on your network health and performance regularly and on demand.

 

JGB Computers Managed Service Platform Advantages

 

A JGB Computers Managed Service Platform is like having your very own IT helpdesk and computer technicians managing your network 24 hours a day, 7 days a week.

Powered by breakthrough technology, “Kaseya” that enables us to detect potential problems and in most cases fix them before they interrupt your business and often before you even notice.

Your network will run faster and smoother through regular network maintenance, virus scans, malware scans and performance boosting routines performed behind the scenes.

A JGB Managed Services Platform offers a flexible and predictable monthly cost meaning no more surprise bills, allowing you to manage your IT budget proactively.

Choose the JGB Managed Services Platform for your business computing needs:

 

JGB Network Management Suite (Platinum)

This is your virtual IT department, offering maximum peace of mind. Fix the cost of all remote and on-site support with our comprehensive Platinum Network Management Suite. Your network will be monitored, maintained and supported by our engineers, helpdesk staff and onsite technicians to ensure your network is stable, reliable and optimised.

The additional benefits of this platform include:

• Remote support hours bundled per seat for predictable support cost
• Guaranteed on-site emergency response time of two hours or less
• Disaster recovery by our highly skilled engineers
• 24/7 remote and onsite technician support in the event of an emergency
• No after hours penalty rates in the event of an emergency or for disaster restoration

 

JGB Network Management Suite (Gold)

Offers a fixed cost, proactive remote support service with committed response times. This service includes phone helpdesk support for those common ‘How do I?’ questions related to day-to-day computing. We provide assist ance to your staff in real time via remote control to ensure your productivity is maintained.

Additional benefits of this platform include:

• Provision of IT helpdesk staff to answer IT related “How do I…” questions
• PC and Server remote support in real time via remote access
• Remote support hours bundled per seat for predictable support cost
• 24/7 Network and performance monitoring with issue notification in real time
• Guaranteed on-site emergency response time of four hours or less
• No call out charge for on-site support
• JGB’s professional services at reduced rates
• 24/7 remote support in the event of an emergency

 

JGB Maintain (Silver)

The JGB Maintain Agreement provides JGB’s professional services at reduced rates and guaranteed response times. JGB Maintain provides includes PC and server optimisation, automated software updates, patches, service packs, anti-virus updates, regular scans and update monitoring. It includes daily backup monitoring and verification.

Additional benefits of this platform include:

• JGB’s professional services at reduced rates with guaranteed response times
• 24/7 network and performance monitoring
• Automatic application of software and security updates, patches and service packs
• Regular PC and server optimisation, virus and malware scans
• Daily backup verification and file recovery as required

JGB Monitor (Bronze)

Gives you the tools to have more control of your PCs, Servers and network infrastructure. Our entry level agreement, ideal for IT Professionals and businesses who need reliable monitoring and reporting on IT assets, software applications and services.

Benefits of this platform include:

• Remote monitoring and management platform
• Automated reporting