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IT Business Management

Our Professional Services team is there for you every step of the way – helping you meet your specific corporate requirements, as well as the particular needs of individual sites.We provide smoothly integrated solutions that other services simply cannot match. Our in-depth knowledge of products and industries make our professional services the key to your business success.

We offer:

  • Professional consulting
  • System installation
  • System configuration
  • Operator and manager training
  • Onsite hardware maintenance
  • Customised software development
  • Application support
  • Network support

These are combined in one of two convenient services:

1. Platinum Business Service

This is your virtual IT department, offering maximum peace of mind. Fix the cost of all remote and on-site support with our comprehensive Platinum Network Management Suite. Your network will be monitored, maintained and supported by our engineers, helpdesk staff and onsite technicians to ensure your network is stable, reliable and optimised.

The additional benefits of this platform include:

  • Remote support hours bundled per seat for predictable support cost
  • Guaranteed on-site emergency response time of two hours or less
  • Disaster recovery by our highly skilled engineers
  • 24/7 remote and onsite technician support in the event of an emergency
  • Onsite hardware maintenance
  • Customised software development
  • No after-hours penalty rates in the event of an emergency or for disaster restoration

2. Premium Business Service

The JGB Premium Business Service assists professional services at reduced rates and guaranteed response times. JGB Premium Business includes PC and server optimisation, automated software updates, patches, service packs, anti-virus updates, regular scans and update monitoring. It includes daily backup monitoring and verification.

Additional benefits of this platform include:

  • JGB’s professional services at reduced rates with guaranteed response times
  • 24/7 network and performance monitoring
  • Automatic application of software and security updates, patches and service packs
  • 24/7 remote and onsite technician support in the event of an emergency
  • Regular PC and server optimisation, virus and malware scans
  • Daily backup verification and file recovery as required

JGB Computers offers “Managed Services” assist businesses to benefit from a professional IT department without the burden of employing in-house IT support . and relieve them of routine maintenance.
Your server crashes and you discover your back up has not been working. A virus destroys your entire network because your anti-virus software was not updating…
Even downtime as small as an hour can translate to the loss of tens of thousands of dollars of billable time in an organisation with just 20 employees. 70% of small businesses that experience a major data loss go out of business in one year. Don’t be a statistic.
Our dependence on technology dictates the need for effective and efficient IT support with faster responses and smarter problem resolution. For less than $3.50 per day per server and $0.50 per day for PCs, JGB Computers monitor all your systems in real time, anywhere in the world 24 hours a day, 7 days a week. We watch vigilantly and can respond immediately to threats. We report on your network health and performance regularly and on demand.