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Help Desk

help-desk

Our dedicated Help Desk Team provide technical and end user support to our clients across Australia. We pride ourselves on fast response times, expert knowledge and maximum flexibility to meet your business needs.
We believe that service desks play a key role in shaping how IT is viewed across an organisation and directly influence the end user experience. So outsourcing your Service Desk to an experienced partner can have a positive and far-reaching impact on user satisfaction and employee productivity.
At JGB, our service desk agents are committed to delivering exemplary service quality for the best possible user experience. They are empowered to not just to fix problems, but to identify root causes. This avoids problems recurring and eliminates unnecessary user downtime. Remote management tools help users to quickly and cost-effectively identify potential issues before they impact on performance, again improving user satisfaction. Results experienced by some customers include demand reduction of 20% and first time fix increase from 18% to 65%.