By focusing on Service Level Agreements at JGB Computers we will be able to ensure computer systems are maintained regularly to avoid major problems that can sometimes slip through the cracks with casual servicing. Gold and Platinum agreements are based on the estimated time, on average, required to maintain your IT systems per month; paid monthly in advance.
Under a “Service Level Agreement” if any problems do arise in your system our team will continue to provide prompt and effective service. JGB have very carefully calculated the amount of time required to proactively manage business networks and this time is included in our Gold and Platinum packages. This means that you will be able to budget your IT systems maintenance costs with a greater degree of accuracy.
We realise that, for some customers, Service Level Agreements may not be the solution you wish to employ for your computer systems. Therefore JGB Computers will still be providing a casual service under a new fee. This higher rate will enable us to continue to provide quality support to customers that wish to continue with us on a casual basis.
JGB Casual Rates (173 KB)
For more information of the JGB Managed Service Platform to download a copy of our brochure and contact our friendly sales staff to arrange a meeting.
JGB Managed Services Platform (136 KB)
